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The price for renting an electric car from GOeGO is formed by the time for which you have rented the car and the kilometers traveled. The prices differ depending on the model of electric car you have chosen to drive.
The rental price includes insurance and a vignette, charging the electric car is the same as with Renta Car, for use outside urban conditions or more than 100 kilometers the user charges the car himself. In the subscriptions section you can find out the prices.
How is the price for using GOeGO electric cars calculated?
How to rent an electric car for a whole day?
Daily rental is activated from the subscriptions section for the specific electric vehicle model. First, you activate a subscription and then you activate the vehicle. When activating a daily rental, the car is available to the user for 24 hours from the start of the rental, and the price includes mileage up to 200 km within one rental session. After driving 200 km, but within the 24-hour rental, you will be charged for each kilometer of extra mileage according to the tariffs for the respective model, which you can check in our mobile applications and on our website.
Are there additional costs when using the GOeGO platform?
All standard costs and fees are included in the rental price for the relevant car. Please also familiarize yourself with the Improper Use Penalty List to avoid additional unforeseen costs.
How do I pay for the GOeGO service?
The amount charged is debited from your bank card after termination of use of the electric vehicle or prior purchase of a subscription or offer from the application.
In case you have more than one registered card, the amount is debited from the card that is specified as the main payment method in your account settings in the GOeGO application. In case of insufficient funds on the card, you will not be able to start the next usage session until you cover your unpaid debt.
In case you have more than one registered card, the amount is debited from the card that is specified as the main payment method in your account settings in the GOeGO application. In case of insufficient funds on the card, you will not be able to start the next usage session until you cover your unpaid debt.
Can I check my previous GOeGO payments and trips?
You can find a record of all your trips and payments in your account in the GOeGO mobile application.
How do I remove the cable from the charging port?
When the charging session is terminated, but the cable cannot be removed from the car, please press the unlock button on the car remote, then remove the cable.
Where can I charge the GOeGO electric car?
You can charge GOeGO electric cars at all charging stations in the country for a fee or at home. If necessary, you can get a charging cable to a "Shuko" type contact after calling the indicated contact phone number. When charging the battery, be sure to check whether the charging stations are compatible with the car you are using and pay for the service.
Am I allowed to charge the GOeGO electric vehicle at home?
You can charge the electric car in your home, but for this you need to get a "Schuko" charging cable. We recommend that you strictly follow the charging and safety rules. Note that charging at home can take up to several hours, so plan your trip well.
Are GOeGO electric cars insured against theft or road accidents?
All GOeGO electric cars are insured against theft and traffic accidents. Please note that in the event of an insured event due to the fault of the user, a deductible and/or penalties are due according to the General Terms of Service, which you can familiarize yourself with on the website or in the application. In the event of an insured event for which the user is not at fault, no deductible is due.
How should I react if I become a participant in a traffic accident?
You must react according to the Road Traffic Rules, the laws of the Republic of Bulgaria and the General Terms and Conditions of GOeGO - immediately notify of the event on (tel. 112) and inform us by calling the announced contact phone number. Be sure to wait for our representative to arrive and follow the instructions you will receive. Thank you.
What should I do if the electric car breaks down while driving?
If, due to a technical fault, you are unable to drive the electric car, please end the rental session and inform us as soon as possible on the contact number listed. Thank you.