en
Български
GENERAL TERMS
to settle relationships on the use of services provided through a mobile application
Section I GENERAL PROVISIONS
1. These General Terms and Conditions define the procedure, conditions and terms for providing services to Users by using the mobile application of "Go and Go" OOD.
2. "Go and Go" Ltd., with registered office and address of management: city of Sofia, Triaditsa district, Hristo Botev Blvd. No. 18, apartment 9, a company registered in the TRRYULNC at the Registration Agency with EIC 206940355, phone number +359882040002, e-mail: info@goego.bg.
3. A user is any person who uses the services provided through the mobile application of "Go and Go" OOD. The user must be 21 years old, with a minimum driving experience of 1 year and possess a valid motor vehicle driving license, valid for the territory of the Republic of Bulgaria, issued by the competent authorities of one of the following countries: Republic of Austria, Kingdom of Belgium, Republic of Bulgaria, Federal Republic of Germany, Hellenic Republic, Kingdom of Denmark, Republic of Estonia, Republic of Ireland, Kingdom of Spain, Italian Republic, Republic of Cyprus, Republic of Latvia, Republic of Lithuania, Grand Duchy of Luxembourg, Republic of Malta, Kingdom of the Netherlands, Republic of Poland, Portuguese Republic, Republic of Romania, Slovak Republic, Republic of Slovenia, Republic of Hungary, Republic of Finland, French Republic, Republic of Croatia, Czech Republic, and Swiss Confederation, which gives him the right to drive vehicles classified as category "B".
4. The mobile application is a platform for booking, using and paying for the services provided in the application, maintained by "Go and Go" OOD and managed by the smartphone of each user.
5. When concluding a Contract for the use of a passenger car with an electric engine ("Vehicle"), the User is considered bound by these General Terms and Conditions, the Vehicle's operating manual, the Vehicle manufacturer's recommendations and the requirements of all applicable regulations, according to the current Bulgarian legislation. The General Terms and Conditions are an integral part of the individual contracts concluded between "Go and Go" OOD and the Users. When a section and/or point is indicated, it is considered that a section and/or point of these General Terms and Conditions is indicated, unless otherwise agreed.
6. In order to conclude a Contract for the use of a passenger car with an electric engine, the User is obliged to download the Mobile Application on his smart device and create a personal account in the order indicated. Account login data is provided only to the specific individual, the Account holder, who is obliged to keep these data confidential and not to disclose them to anyone. All actions performed using the User's account are considered actions performed by the User himself, the account holder.
7. When concluding a contract for the use of a vehicle, the User identifies himself with a valid vehicle driving license, and for the purposes of the User's identification, at the time of registration of his personal account, the User will be asked to take a photo of his face with his smartphone so that the facial image matches the photo in the presented Motor Vehicle Driving License.
8. The User and "Go and Go" Ltd. expressly state and agree that the conclusion of the Contract for the use of the Vehicle, the acceptance of the present General Terms and Conditions, respectively the confirmation of the latter, is carried out electronically and will have the same mandatory legal consequences as signed the written documents and will be admissible evidence in court and any other dispute settlement institution. By signing the Agreement, the User declares that he has been instructed on the mandatory technical requirements for the operation of the Vehicle and is familiar with the requirements for driving a car on the territory of the Republic of Bulgaria.
9. The personal data that the User provides, as well as the personal data that "Go and Go" OOD prepares and generates in the process of providing the services, are processed and stored by "Go and Go" OOD in accordance with the Regulation (EU ) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC ("General Regulation on protection of personal data"). Detailed information on the purposes and legal basis for the processing of personal data; the categories of recipients of personal data; the period for which the personal data will be stored; the rights of data subjects in relation to the processing of their personal data by Go and Go OOD, as well as information on how they can be exercised; contact details of the data protection officer and any other information that the General Data Protection Regulation requires to be provided to Users is contained in the Go and Go OOD Privacy and Data Protection Policy, which is published on the website of "Go and Go" OOD - www.goego.bg ("Privacy Policy").
Section II SERVICES PROVIDED BY "Go and Go" OOD
10. "Go and Go" Ltd. provides the Users of the mobile application with services for registration, reservation and use of passenger cars with an electric engine, in accordance with its commercial policy, based on a price list.
11. The specific choice of the service package is determined by each User when concluding the Contract for the use of a vehicle.
Section III PRICE AND METHOD OF PAYMENT
12. When concluding a Vehicle Use Agreement, the User shall pay Go and Go OOD the price due for use of the Vehicle, according to the Price List valid at the time of concluding the Vehicle Use Agreement.
13. When registering the account, the User expressly confirms that he has the right to use the payment card voluntarily registered by him in the Mobile Application, and that the funds available on the card account are sufficient to make payments to "Go and Go" OOD.
14. The payment card registered in the Mobile Application by the User must allow automatic debits (withdrawals) from the accounts connected to the card. The sums due in connection with the services provided by "Go and Go" OOD are automatically absorbed from the accounts connected to the card. In case of unsuccessful utilization of the funds from the account linked to the card, due to an insufficient balance of the funds on the account, "Go and Go" Ltd. notifies the User and sets an additional deadline for payment, in which term the User is obliged to pay all due amounts. The user owes the legal late interest on the overdue amount for each day of delay.
16. "Go and Go" Ltd. reserves the right to unilaterally change the Price List by announcing the changes and notifying the User about it through the Mobile Application.
Section IV RULES FOR USE OF VEHICLES
17. The User, when reserving and using a Vehicle, is obliged to observe the principle of good faith, as well as to use the Vehicle responsibly, with the care of a good owner, in strict compliance with the applicable legal acts and the rules established in the Contract and these General conditions.
18. When the User wishes to conclude a Contract for the use of a Vehicle, he must first reserve the Vehicle by logging into his account in the Mobile Application.
19. A Vehicle can be booked in advance for a period of 15 (fifteen) minutes before the expected start of using the Vehicle. During the initial reservation period of 15 (fifteen) minutes, the User is not charged any fees. Any extension of the reservation after these 15 (fifteen) minutes is charged depending on the period selected for the extension of the reservation.
20. In the event that the User does not start using the Vehicle within 15 (fifteen) minutes from the moment of confirmation of the reservation, the reservation of the Vehicle will be automatically cancelled. The user has the right to cancel the reservation at any time up to 15 (fifteen) minutes without any financial penalties.
21. By unlocking the Vehicle, the User concludes the Contract for the use of the Vehicle, available in the Mobile Application, with "Go and Go" OOD. The contract for the use of a Vehicle is considered to be concluded and valid between the User and "Go and Go" OOD, from the moment of its confirmation, after the User has familiarized himself with the terms of the Contract for the use of a Vehicle and has confirmed the acceptance of the latter through pressing the "Unlock" button by the User and remains valid until the moment of returning the Vehicle to the "Allowed Vehicle Return Zone" or "Paid Vehicle Return Zone" and locking the Vehicle, by selecting the command " Lock" through the Mobile Application by the User.
22. The price for using the Vehicle is determined according to the current Price List for the services at the time of concluding the Contract for using the Vehicle and is not subject to change during the entire period of using the Vehicle. The user undertakes to pay any fines imposed and due by "Go and Go" OOD due to poor performance or non-performance of the Agreement for the use of the Vehicle and the General Terms and Conditions, as well as to pay any compensation for damages caused to "Go and Go" OOD as a result of the use of the Vehicle.
23. Due payments are calculated in accordance with the data from the Mobile Application. "Go and Go" OOD, based on the data received from the Mobile Application, prepares and provides the User with a receipt. At the explicit request of the User, "Go and Go" OOD can issue an invoice for the amounts due in connection with the use of the Vehicle.
24. The price for using the Vehicle includes the insurances attached to the relevant Vehicle, according to the Contract and the General Terms and Conditions and is charged for every minute started and every kilometer traveled until the specified daily limit is reached, and for every one kilometer traveled, over the specified daily limit, according to the valid Price List at the time of unlocking the Vehicle. The User is aware and agrees that the unlocking or locking of the Vehicle (each action separately) is included in the period for which the price for using the Vehicle is charged.
25. Each time, before starting to use the Vehicle, the User is obliged to make sure that the Vehicle is in working order and suitable for operation. Upon detection of damage, defects and/or deficiencies, the User undertakes to immediately notify "Go and Go" OOD through the contact details specified in the Mobile Application.
26. In each Vehicle there must be a key for the ignition of the Vehicle, a copy of the Vehicle registration certificate, a copy of the insurance policy for a concluded compulsory insurance contract "Civil liability of motorists" in connection with the use of the Vehicle, two-sided protocol for ascertaining a traffic accident, access cards to the locations of "Go and Go" Ltd. for returning Vehicles.
27. The user undertakes to carry out a thorough check whether all the documents, accessories and accessories of the Vehicle, provided for in item 26 of this document, are in place and whether any of them are missing or have deficiencies and/or defects, and upon finding irregularities, before starting to use the Vehicle, immediately notify "Go and Go" OOD through the contact details specified in the Mobile Application.
28. After completing the use of the Vehicle, the User is obliged to return the Vehicle to an Allowed Zone or any designated Paid Vehicle Return Zone, in accordance with these General Terms and Conditions, to ensure that the Vehicle is not damaged or otherwise damaged , to check that he has not left any of his belongings in the Vehicle and to make sure that he has left in the Vehicle all the documents, accessories and accessories specified in item 26 of this document.
29. The User is obliged to leave the Vehicle at an Allowed Return Zone or a Paid Return Zone after it has been sufficiently charged so that, after parking in the above-mentioned Zones, there is a residual battery charge that allows the Vehicle to be driven a distance of at least 10 km (ten kilometers).
30. The User is obliged to use the Vehicle for its intended purpose in accordance with the Agreement and these General Terms and Conditions, the instructions for its use (available in the Vehicle), the Road Traffic Act and the requirements of other applicable legal acts. The User is not entitled to use the Vehicle for purposes of a competitive nature, to use it as a training Vehicle, to use it to carry out taxi transport or other services of a similar nature, including for the transport of passengers for payment or other commercial activities of a competitive nature .
31. The User has no right to rent out the Vehicle, transfer his rights and obligations under the Contract for the use of the Vehicle or transfer the Vehicle to another person and/or allow another person to use the vehicle, without express permission written consent from "Go and Go" OOD. In case of violation of this prohibition, the User bears full responsibility for all damages caused as a result of such use, including damages caused to third parties. The use of the Vehicle outside the borders of the Republic of Bulgaria is strictly prohibited.
32. After using the Vehicle, the User undertakes to return the Vehicle to a condition no worse than that in which he received it, after taking into account normal wear and tear.
33. In the event that the User violates any of the above-mentioned clauses during the period in which he uses the Vehicle, the User owes the payment of the penalties provided for in these General Terms and Conditions, as well as the reimbursement of all damages incurred to "Go and Go" OOD, as a result of the violation.
34. In the event that the Vehicle is damaged due to a traffic accident or due to the presence of other circumstances, the User is obliged to immediately inform "Go and Go" OOD, the insurance company with which the Vehicle is insured and the relevant competent authorities (police, fire office, and others), to fill out the necessary documents in connection with a traffic accident (bilateral protocol for the occurrence of a traffic accident and others), to comply with the instructions given by "Go and Go" OOD and is obliged to perform other necessary actions (including providing full assistance through the insurance company in connection with the incident) in order to avoid or mitigate possible damages to "Go and Go" OOD, the Vehicle and/or third parties and the property. In the event of damage to the Vehicle, the User undertakes and guarantees that he will not continue using the Vehicle.
Section V LIABILITY
35. The User bears full responsibility for the Vehicle during the entire period of use of the Vehicle. The User assumes responsibility for the damage caused to the Vehicle as a result of its use.
36. The User is not responsible for the damage and/or deterioration of the condition of the Vehicle, which occur during the operating period and which are the result of previous operation or the usual wear and tear of the Vehicle, provided that he has duly notified "Go and Go" Ltd. in writing for the same, before starting the use.
37. If, during the period of use of the Vehicle, the latter is damaged and/or destroyed due to a traffic accident caused by the fault of the User, the latter is obliged to pay compensation to "Go and Go" OOD against any losses suffered as a result of the traffic accident accident caused by the User.
38. In the event that, during the period of use of the Vehicle, the latter is damaged, destroyed, as a result of a traffic accident, which is not recognized as an insured event according to the general rules of the insurer, and the insurance company refuses to pay compensation for the occurred damages, the User is obliged to pay compensation for all losses suffered, including, but not limited to, the paid or future repair costs according to the detailed assessment provided, as well as to pay the Operator of "Go and Go" OOD the prescribed penalty.
39. The User bears full responsibility for the committed violations/non-compliance with the applicable regulations and the damages caused to third parties during the period of use of the Vehicle. In the event that the User drives the vehicle in an incorrect and/or dangerous way to the health and life of other road users or in any other way that violates the Agreement for the use of the Vehicle (including these General Terms and Conditions) and as a result "Go and Go" OOD suffers losses (for example, payment of additional fees or fines owed to public authorities or third parties, but not limited to, etc.), the User undertakes to pay the penalties due, as well as to indemnify "Go and Go" Ltd. for the damages.
40. In any case, the payment of compensations and penalties does not release the User from his obligation to fulfill his obligations stipulated in the Contract for the use of the Vehicle (including these General Terms and Conditions).
Section VI FINAL PROVISIONS
41. These General Terms and Conditions may be amended unilaterally by "Go and Go" OOD, and in the event of an amendment, "Go and Go" OOD undertakes to inform the User thereof within 7 (seven) days from the date of the amendment.
42. The applicable and valid version of the Terms and Conditions will always be available on the Mobile Application.
43. These General Terms and Conditions, confirmed and accepted by the User electronically remotely through the Mobile Application, are considered a valid and legally binding document between the User and "Go and Go" OOD and have the same legal effect as a signed paper version of the document.
44. These General Terms and Conditions are governed by the current legislation of the Republic of Bulgaria.
45. In the event that any clause of the General Terms and Conditions is in conflict with the legislation of the Republic of Bulgaria or for some reason becomes partially or completely invalid, this will not affect the validity of the remaining clauses of the General Terms and Conditions.
46. Any dispute, controversy or claim arising from or related to the Service Agreement, its breach, termination or validity, shall first be resolved through mutual negotiations. If the User and "Go and Go" OOD do not reach an agreement through negotiations, any dispute, controversy or claim will be finally resolved by the competent court of the Republic of Bulgaria, in accordance with the rules established in the provisions of the Civil Procedure Code.
to settle relationships on the use of services provided through a mobile application
Section I GENERAL PROVISIONS
1. These General Terms and Conditions define the procedure, conditions and terms for providing services to Users by using the mobile application of "Go and Go" OOD.
2. "Go and Go" Ltd., with registered office and address of management: city of Sofia, Triaditsa district, Hristo Botev Blvd. No. 18, apartment 9, a company registered in the TRRYULNC at the Registration Agency with EIC 206940355, phone number +359882040002, e-mail: info@goego.bg.
3. A user is any person who uses the services provided through the mobile application of "Go and Go" OOD. The user must be 21 years old, with a minimum driving experience of 1 year and possess a valid motor vehicle driving license, valid for the territory of the Republic of Bulgaria, issued by the competent authorities of one of the following countries: Republic of Austria, Kingdom of Belgium, Republic of Bulgaria, Federal Republic of Germany, Hellenic Republic, Kingdom of Denmark, Republic of Estonia, Republic of Ireland, Kingdom of Spain, Italian Republic, Republic of Cyprus, Republic of Latvia, Republic of Lithuania, Grand Duchy of Luxembourg, Republic of Malta, Kingdom of the Netherlands, Republic of Poland, Portuguese Republic, Republic of Romania, Slovak Republic, Republic of Slovenia, Republic of Hungary, Republic of Finland, French Republic, Republic of Croatia, Czech Republic, and Swiss Confederation, which gives him the right to drive vehicles classified as category "B".
4. The mobile application is a platform for booking, using and paying for the services provided in the application, maintained by "Go and Go" OOD and managed by the smartphone of each user.
5. When concluding a Contract for the use of a passenger car with an electric engine ("Vehicle"), the User is considered bound by these General Terms and Conditions, the Vehicle's operating manual, the Vehicle manufacturer's recommendations and the requirements of all applicable regulations, according to the current Bulgarian legislation. The General Terms and Conditions are an integral part of the individual contracts concluded between "Go and Go" OOD and the Users. When a section and/or point is indicated, it is considered that a section and/or point of these General Terms and Conditions is indicated, unless otherwise agreed.
6. In order to conclude a Contract for the use of a passenger car with an electric engine, the User is obliged to download the Mobile Application on his smart device and create a personal account in the order indicated. Account login data is provided only to the specific individual, the Account holder, who is obliged to keep these data confidential and not to disclose them to anyone. All actions performed using the User's account are considered actions performed by the User himself, the account holder.
7. When concluding a contract for the use of a vehicle, the User identifies himself with a valid vehicle driving license, and for the purposes of the User's identification, at the time of registration of his personal account, the User will be asked to take a photo of his face with his smartphone so that the facial image matches the photo in the presented Motor Vehicle Driving License.
8. The User and "Go and Go" Ltd. expressly state and agree that the conclusion of the Contract for the use of the Vehicle, the acceptance of the present General Terms and Conditions, respectively the confirmation of the latter, is carried out electronically and will have the same mandatory legal consequences as signed the written documents and will be admissible evidence in court and any other dispute settlement institution. By signing the Agreement, the User declares that he has been instructed on the mandatory technical requirements for the operation of the Vehicle and is familiar with the requirements for driving a car on the territory of the Republic of Bulgaria.
9. The personal data that the User provides, as well as the personal data that "Go and Go" OOD prepares and generates in the process of providing the services, are processed and stored by "Go and Go" OOD in accordance with the Regulation (EU ) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC ("General Regulation on protection of personal data"). Detailed information on the purposes and legal basis for the processing of personal data; the categories of recipients of personal data; the period for which the personal data will be stored; the rights of data subjects in relation to the processing of their personal data by Go and Go OOD, as well as information on how they can be exercised; contact details of the data protection officer and any other information that the General Data Protection Regulation requires to be provided to Users is contained in the Go and Go OOD Privacy and Data Protection Policy, which is published on the website of "Go and Go" OOD - www.goego.bg ("Privacy Policy").
Section II SERVICES PROVIDED BY "Go and Go" OOD
10. "Go and Go" Ltd. provides the Users of the mobile application with services for registration, reservation and use of passenger cars with an electric engine, in accordance with its commercial policy, based on a price list.
11. The specific choice of the service package is determined by each User when concluding the Contract for the use of a vehicle.
Section III PRICE AND METHOD OF PAYMENT
12. When concluding a Vehicle Use Agreement, the User shall pay Go and Go OOD the price due for use of the Vehicle, according to the Price List valid at the time of concluding the Vehicle Use Agreement.
13. When registering the account, the User expressly confirms that he has the right to use the payment card voluntarily registered by him in the Mobile Application, and that the funds available on the card account are sufficient to make payments to "Go and Go" OOD.
14. The payment card registered in the Mobile Application by the User must allow automatic debits (withdrawals) from the accounts connected to the card. The sums due in connection with the services provided by "Go and Go" OOD are automatically absorbed from the accounts connected to the card. In case of unsuccessful utilization of the funds from the account linked to the card, due to an insufficient balance of the funds on the account, "Go and Go" Ltd. notifies the User and sets an additional deadline for payment, in which term the User is obliged to pay all due amounts. The user owes the legal late interest on the overdue amount for each day of delay.
16. "Go and Go" Ltd. reserves the right to unilaterally change the Price List by announcing the changes and notifying the User about it through the Mobile Application.
Section IV RULES FOR USE OF VEHICLES
17. The User, when reserving and using a Vehicle, is obliged to observe the principle of good faith, as well as to use the Vehicle responsibly, with the care of a good owner, in strict compliance with the applicable legal acts and the rules established in the Contract and these General conditions.
18. When the User wishes to conclude a Contract for the use of a Vehicle, he must first reserve the Vehicle by logging into his account in the Mobile Application.
19. A Vehicle can be booked in advance for a period of 15 (fifteen) minutes before the expected start of using the Vehicle. During the initial reservation period of 15 (fifteen) minutes, the User is not charged any fees. Any extension of the reservation after these 15 (fifteen) minutes is charged depending on the period selected for the extension of the reservation.
20. In the event that the User does not start using the Vehicle within 15 (fifteen) minutes from the moment of confirmation of the reservation, the reservation of the Vehicle will be automatically cancelled. The user has the right to cancel the reservation at any time up to 15 (fifteen) minutes without any financial penalties.
21. By unlocking the Vehicle, the User concludes the Contract for the use of the Vehicle, available in the Mobile Application, with "Go and Go" OOD. The contract for the use of a Vehicle is considered to be concluded and valid between the User and "Go and Go" OOD, from the moment of its confirmation, after the User has familiarized himself with the terms of the Contract for the use of a Vehicle and has confirmed the acceptance of the latter through pressing the "Unlock" button by the User and remains valid until the moment of returning the Vehicle to the "Allowed Vehicle Return Zone" or "Paid Vehicle Return Zone" and locking the Vehicle, by selecting the command " Lock" through the Mobile Application by the User.
22. The price for using the Vehicle is determined according to the current Price List for the services at the time of concluding the Contract for using the Vehicle and is not subject to change during the entire period of using the Vehicle. The user undertakes to pay any fines imposed and due by "Go and Go" OOD due to poor performance or non-performance of the Agreement for the use of the Vehicle and the General Terms and Conditions, as well as to pay any compensation for damages caused to "Go and Go" OOD as a result of the use of the Vehicle.
23. Due payments are calculated in accordance with the data from the Mobile Application. "Go and Go" OOD, based on the data received from the Mobile Application, prepares and provides the User with a receipt. At the explicit request of the User, "Go and Go" OOD can issue an invoice for the amounts due in connection with the use of the Vehicle.
24. The price for using the Vehicle includes the insurances attached to the relevant Vehicle, according to the Contract and the General Terms and Conditions and is charged for every minute started and every kilometer traveled until the specified daily limit is reached, and for every one kilometer traveled, over the specified daily limit, according to the valid Price List at the time of unlocking the Vehicle. The User is aware and agrees that the unlocking or locking of the Vehicle (each action separately) is included in the period for which the price for using the Vehicle is charged.
25. Each time, before starting to use the Vehicle, the User is obliged to make sure that the Vehicle is in working order and suitable for operation. Upon detection of damage, defects and/or deficiencies, the User undertakes to immediately notify "Go and Go" OOD through the contact details specified in the Mobile Application.
26. In each Vehicle there must be a key for the ignition of the Vehicle, a copy of the Vehicle registration certificate, a copy of the insurance policy for a concluded compulsory insurance contract "Civil liability of motorists" in connection with the use of the Vehicle, two-sided protocol for ascertaining a traffic accident, access cards to the locations of "Go and Go" Ltd. for returning Vehicles.
27. The user undertakes to carry out a thorough check whether all the documents, accessories and accessories of the Vehicle, provided for in item 26 of this document, are in place and whether any of them are missing or have deficiencies and/or defects, and upon finding irregularities, before starting to use the Vehicle, immediately notify "Go and Go" OOD through the contact details specified in the Mobile Application.
28. After completing the use of the Vehicle, the User is obliged to return the Vehicle to an Allowed Zone or any designated Paid Vehicle Return Zone, in accordance with these General Terms and Conditions, to ensure that the Vehicle is not damaged or otherwise damaged , to check that he has not left any of his belongings in the Vehicle and to make sure that he has left in the Vehicle all the documents, accessories and accessories specified in item 26 of this document.
29. The User is obliged to leave the Vehicle at an Allowed Return Zone or a Paid Return Zone after it has been sufficiently charged so that, after parking in the above-mentioned Zones, there is a residual battery charge that allows the Vehicle to be driven a distance of at least 10 km (ten kilometers).
30. The User is obliged to use the Vehicle for its intended purpose in accordance with the Agreement and these General Terms and Conditions, the instructions for its use (available in the Vehicle), the Road Traffic Act and the requirements of other applicable legal acts. The User is not entitled to use the Vehicle for purposes of a competitive nature, to use it as a training Vehicle, to use it to carry out taxi transport or other services of a similar nature, including for the transport of passengers for payment or other commercial activities of a competitive nature .
31. The User has no right to rent out the Vehicle, transfer his rights and obligations under the Contract for the use of the Vehicle or transfer the Vehicle to another person and/or allow another person to use the vehicle, without express permission written consent from "Go and Go" OOD. In case of violation of this prohibition, the User bears full responsibility for all damages caused as a result of such use, including damages caused to third parties. The use of the Vehicle outside the borders of the Republic of Bulgaria is strictly prohibited.
32. After using the Vehicle, the User undertakes to return the Vehicle to a condition no worse than that in which he received it, after taking into account normal wear and tear.
33. In the event that the User violates any of the above-mentioned clauses during the period in which he uses the Vehicle, the User owes the payment of the penalties provided for in these General Terms and Conditions, as well as the reimbursement of all damages incurred to "Go and Go" OOD, as a result of the violation.
34. In the event that the Vehicle is damaged due to a traffic accident or due to the presence of other circumstances, the User is obliged to immediately inform "Go and Go" OOD, the insurance company with which the Vehicle is insured and the relevant competent authorities (police, fire office, and others), to fill out the necessary documents in connection with a traffic accident (bilateral protocol for the occurrence of a traffic accident and others), to comply with the instructions given by "Go and Go" OOD and is obliged to perform other necessary actions (including providing full assistance through the insurance company in connection with the incident) in order to avoid or mitigate possible damages to "Go and Go" OOD, the Vehicle and/or third parties and the property. In the event of damage to the Vehicle, the User undertakes and guarantees that he will not continue using the Vehicle.
Section V LIABILITY
35. The User bears full responsibility for the Vehicle during the entire period of use of the Vehicle. The User assumes responsibility for the damage caused to the Vehicle as a result of its use.
36. The User is not responsible for the damage and/or deterioration of the condition of the Vehicle, which occur during the operating period and which are the result of previous operation or the usual wear and tear of the Vehicle, provided that he has duly notified "Go and Go" Ltd. in writing for the same, before starting the use.
37. If, during the period of use of the Vehicle, the latter is damaged and/or destroyed due to a traffic accident caused by the fault of the User, the latter is obliged to pay compensation to "Go and Go" OOD against any losses suffered as a result of the traffic accident accident caused by the User.
38. In the event that, during the period of use of the Vehicle, the latter is damaged, destroyed, as a result of a traffic accident, which is not recognized as an insured event according to the general rules of the insurer, and the insurance company refuses to pay compensation for the occurred damages, the User is obliged to pay compensation for all losses suffered, including, but not limited to, the paid or future repair costs according to the detailed assessment provided, as well as to pay the Operator of "Go and Go" OOD the prescribed penalty.
39. The User bears full responsibility for the committed violations/non-compliance with the applicable regulations and the damages caused to third parties during the period of use of the Vehicle. In the event that the User drives the vehicle in an incorrect and/or dangerous way to the health and life of other road users or in any other way that violates the Agreement for the use of the Vehicle (including these General Terms and Conditions) and as a result "Go and Go" OOD suffers losses (for example, payment of additional fees or fines owed to public authorities or third parties, but not limited to, etc.), the User undertakes to pay the penalties due, as well as to indemnify "Go and Go" Ltd. for the damages.
40. In any case, the payment of compensations and penalties does not release the User from his obligation to fulfill his obligations stipulated in the Contract for the use of the Vehicle (including these General Terms and Conditions).
Section VI FINAL PROVISIONS
41. These General Terms and Conditions may be amended unilaterally by "Go and Go" OOD, and in the event of an amendment, "Go and Go" OOD undertakes to inform the User thereof within 7 (seven) days from the date of the amendment.
42. The applicable and valid version of the Terms and Conditions will always be available on the Mobile Application.
43. These General Terms and Conditions, confirmed and accepted by the User electronically remotely through the Mobile Application, are considered a valid and legally binding document between the User and "Go and Go" OOD and have the same legal effect as a signed paper version of the document.
44. These General Terms and Conditions are governed by the current legislation of the Republic of Bulgaria.
45. In the event that any clause of the General Terms and Conditions is in conflict with the legislation of the Republic of Bulgaria or for some reason becomes partially or completely invalid, this will not affect the validity of the remaining clauses of the General Terms and Conditions.
46. Any dispute, controversy or claim arising from or related to the Service Agreement, its breach, termination or validity, shall first be resolved through mutual negotiations. If the User and "Go and Go" OOD do not reach an agreement through negotiations, any dispute, controversy or claim will be finally resolved by the competent court of the Republic of Bulgaria, in accordance with the rules established in the provisions of the Civil Procedure Code.